Privacy Policy

If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy

We may periodically update this Privacy Policy, including modifications to reflect alterations in our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on the Site, update the "Last updated" date, and undertake any other actions mandated by applicable law.

How We Collect and Utilize Your Personal Information

To deliver the Services, we gather and have gathered personal information about you from various sources over the past 12 months, as delineated below. The nature of the information collected and utilized is contingent upon your interactions with us.

In addition to the specific purposes outlined below, we may employ the information we collect about you for communication, service provision, compliance with legal obligations, enforcement of applicable terms of service, and safeguarding or defending the Services, our rights, and the rights of our users or others.

What Personal Information We Gather

The categories and specific types of personal information we gather are contingent upon your interactions with our Site and use of our Services. When we refer to "personal information," we are alluding to data that identifies, relates to, describes, or can be linked with you. The ensuing sections delineate the categories and specific types of personal information we gather.

Information We Collect Directly from You

Information that you furnish directly to us through our Services may encompass:

- Basic contact details, including your name, address, phone number, and email.

- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

- Account information, including your username, password, and security questions.

- Shopping information, including the items you view, add to your cart, or include in your wish list.

- Customer support information, including the content you include in communications with us, for instance, when sending a message through the Services.

Certain features of the Services may necessitate the direct provision of specific information about yourself. Opting not to provide this information may preclude you from utilizing or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your engagement with the Services ("Usage Data"). To achieve this, we may utilize cookies, pixels, and analogous technologies ("Cookies"). Usage Data might encompass details about how you access and use our Site and your account, such as device information, browser information, data regarding your network connection, your IP address, and other information pertaining to your interaction with the Services.

Information We Attain from Third Parties

Lastly, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, like:

- Companies supporting our Site and Services, e.g., Shopify.

- Our payment processors, who gather payment information (e.g., bank account, credit or debit card details, billing address) to process your payments for order fulfilment and the provision of requested products or services as per our contractual obligations to you.

During your visits to our Site, interactions with our Services, or engagement with our advertisements, we or our collaborating third parties may automatically amass specific information through online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information procured from third parties will be treated in accordance with this Privacy Policy. We assume no responsibility or liability for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. For further details, consult the section below, "Third Party Websites and Links."

How We Utilize Your Personal Information

We employ your personal information for the following purposes:

Providing Products and Services: We use your personal information to furnish you with the Services to execute our contractual obligations, such as processing payments, fulfilling orders, delivering notifications concerning your account, purchases, returns, exchanges, or other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to submit reviews.

Marketing and Advertising: Your personal information serves marketing and promotional purposes, comprising the sending of marketing, advertising, and promotional communications via email, text messages, or postal mail, as well as displaying advertisements for products or services. This may involve personalizing the Services and advertising on our Site and other websites.

Security and Fraud Prevention: We utilize your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. If you opt to utilize the Services and establish an account, you are responsible for safeguarding your account credentials. We strongly recommend against sharing your username, password, or other access details with others. If you suspect that your account has been compromised, please get in touch with us promptly.

Communication with You: Your personal information aids in providing customer support and improving our Services. This aligns with our legitimate interests, as it ensures our responsiveness to you, the provision of effective services, and the preservation of our business relationship with you.

Cookies

Comparable to numerous websites, we employ Cookies on our Site. For specific information regarding the Cookies we use in association with powering our store via Shopify, refer to https://www.shopify.com/legal/cookies. We employ Cookies to empower and enhance our Site and Services (inclusive of remembering your actions and preferences), administer analytics, and enhance our understanding of user interaction with the Services. We may also authorize third parties and service providers to utilize Cookies on our Site to optimize services, products, and advertising on our Site and other websites.

Most browsers inherently accept Cookies, but you have the option to configure your browser to remove or reject Cookies through your browser controls. Bear in mind that removing or blocking Cookies may have a detrimental impact on your user experience and could potentially impede the proper functioning of some Services, including specific features and overall functionality. Additionally, blocking Cookies may not entirely prevent the sharing of information with third parties like our advertising partners.

How We Disclose Personal Information

Under specific circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such situations may encompass:

- Sharing with vendors or other third parties performing services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.

- Collaboration with business and marketing partners, including Shopify, to provide services and engage in advertising targeting you. Our business and marketing partners will adhere to their respective privacy notices.

- Disclosing information to third parties as directed, requested, or consented to by you, such as for product shipment or through your utilization of social media widgets or login integrations, with your consent.

- Sharing with our affiliates or entities within our corporate group, serving our legitimate interests in maintaining a thriving business.

- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responses to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and safeguard or defend the Services, our rights, and the rights of our users or others.

Over the preceding 12 months, we have disclosed the following categories of personal information, including sensitive personal information (indicated by *), about users for the purposes detailed in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category Categories of Recipients

Identifiers, such as basic contact details and specific order and account information

Commercial information, including order information, shopping information, and customer support information

Internet or analogous network activity, such as Usage Data

Vendors and third parties rendering services on our behalf (e.g., Internet service providers, payment processors, fulfilment partners, customer support partners, and data analytics providers)

Business and marketing partners

Affiliates

We refrain from utilizing or disclosing sensitive personal information for the purpose of inferring characteristics about you.

We have "sold" and "shared" (as per applicable law definitions) personal information over the past 12 months to engage in advertising and marketing activities, as delineated below.

Category of Personal Information Categories of Recipients

Identifiers, such as basic contact details and specific order and account information Business and marketing partners

Commercial information, including records of products or services purchased and shopping information Business and marketing partners

Internet or analogous network activity, such as Usage Data Business and marketing partners

User-Generated Content

The Services may empower you to post product reviews and other user-generated content. Should you opt to submit user-generated content to any public area of the Services, this content will be public and accessible to all.

We do not control who will have access to the information you choose to make available to others and cannot guarantee that parties with access will respect your privacy or maintain its security. We bear no responsibility for the privacy or security of information you make publicly available, nor for the accuracy, use, or misuse of information disclosed or received from third parties.

Third Party Websites and Links

Our Site may feature links to websites or other online platforms operated by third parties. Should you follow links to sites unaffiliated or uncontrolled by us, we recommend reviewing their privacy and security policies, as well as other terms and conditions. We neither guarantee nor are responsible for the privacy or security of such sites, including the accuracy, comprehensiveness, or reliability of information found on these sites. Information shared on public or semi-public platforms, including third-party social networking platforms, may be viewable by other Services users and/or users of those third-party platforms without any limitations regarding its utilization by us or a third party. Our inclusion of such links does not inherently signify an endorsement of the content on such platforms, their owners, or operators, unless expressly stated within the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request its deletion.

As of the Effective Date of this Privacy Policy, we are not aware of having "shared" or "sold" (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impregnable, and we cannot ensure "perfect security." Moreover, information you transmit to us may not be secure during transit. We advise against using insecure channels for conveying sensitive or confidential information to us.

The duration for which we retain your personal information depends on various factors, including the need to maintain your account, deliver the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may possess some or all of the rights listed below concerning your personal information. These rights are not absolute, may apply only in specific situations, and we may decline your request in accordance with the law.

Right to Access / Know: You may have the right to request access to your personal information that we possess, including details regarding how we use and share your information.

Right to Delete: You may have the right to request the deletion of personal information we maintain about you.

Right to Correct: You may have the right to request the correction of inaccurate personal information we hold about you.

Right of Portability: In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party.

Right to opt out of Sale or Sharing or Targeted Advertising: Depending on applicable privacy laws, you may have the right to instruct us not to "sell" or "share" your personal information or opt out of the processing of your personal information for purposes classified as "targeted advertising." If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser used to access the Site, depending on your location.

Right to Limit and/or opt out of Use and Disclosure of Sensitive Personal Information: In specific situations, you may have the right to instruct us to restrict our use and/or disclosure of sensitive personal information to the extent necessary to provide the Services or fulfil goods typically expected by an average individual.

Restriction of Processing: You may have the right to request that we halt or restrict our processing of personal information.

Withdrawal of Consent: Where our processing of your personal information relies on consent, you may have the right to withdraw this consent.

Appeal: You may have the right to appeal our decision if we reject your request, and you can do so by responding directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option provided in our emails to you. If you opt out, we may still send you non-promotional emails, such as those pertaining to your account or orders you have placed.

You can exercise any of these rights as indicated on our Site or by contacting us using the contact information provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before providing a substantive response to your request. As per applicable laws, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to directly verify your identity with us. We will respond to your request in a timely manner as mandated by applicable law.

We utilize Shopify's ad services, such as Shopify Audiences, to personalize the advertising you encounter on third-party websites. To restrict Shopify merchants employing these ad services from utilizing your personal information for such purposes, visit https://privacy.shopify.com/en.

Complaints

Should you have any complaints regarding how we process your personal information, please contact us using the contact details provided below. If you are dissatisfied with our response to your complaint, you may have the right to appeal our decision depending on your location. You can contact us using the contact information set out below or lodge your complaint with your local data protection authority.

International Users

Please be aware that we may transfer, store, and process your personal information outside of your country of residence, including the United States. Additionally, your personal information may be processed by staff and third-party service providers and partners in these countries.

When transferring your personal information from Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the UK, where applicable, unless the data transfer is to a country determined to provide an adequate level of protection.

By using our website, you (the visitor) consent to third parties processing your IP address to determine your location for currency conversion purposes. You also agree to store that currency in a session cookie in your browser (a temporary cookie that is automatically deleted when you close your browser). We employ this process to maintain the selected currency consistently while browsing our website, ensuring that prices are converted to your (the visitor's) local currency.

Contact

If you have inquiries regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please contact us at CH4RGE IT, or email us at Ch4rgeitofficial@gmail.com